Refund Policy

Our Refund Policy

At mentalhealthchecks (mentalhealthchecks.com), member satisfaction is fundamental to our mission. This policy outlines the circumstances under which refunds may be granted for purchases of digital virtual items and services on our platform. We encourage all members to review this policy carefully before making any purchases.

1. Digital Virtual Products Overview

mentalhealthchecks provides digital virtual goods and services used exclusively within our social gaming entertainment environment. All virtual currency, virtual items, and digital content have absolutely no real-world monetary value and cannot be converted, exchanged, redeemed, or transferred for cash, physical goods, prizes, or any items of tangible value under any circumstances. These digital assets exist solely for entertainment purposes within our closed platform ecosystem.

2. Refund Eligibility Criteria

Refund requests will be considered and evaluated only in the following limited circumstances:

• Technical Payment Errors: A verified technical malfunction or processing error occurred during the payment transaction that resulted in incorrect charges or failed delivery.
• Duplicate Transactions: You were charged multiple times for a single purchase due to a system error, resulting in duplicate charges to your payment method.
• Non-Delivery of Purchased Content: Virtual content or items you purchased were not delivered to your account due to a documented, verified system failure or technical malfunction on our platform.
• Unauthorized Transactions: Charges were made to your payment method without your authorization, subject to verification and investigation.

All refund requests are subject to investigation and verification. We reserve the right to request supporting documentation and may deny requests that do not meet our eligibility criteria.

3. Non-Refundable Items and Circumstances

The following items and circumstances are explicitly non-refundable:

• Used or Consumed Virtual Currency: Any virtual credits, tokens, or virtual items that have been used, consumed, spent, or utilized in gameplay after successful delivery.
• Promotional and Bonus Content: Virtual items, credits, or bonuses received through promotions, special offers, rewards programs, or as complimentary additions to purchases.
• Change of Mind Purchases: Refund requests based solely on buyer's remorse, change of preference, or dissatisfaction after successful content delivery and access.
• Account Closure Requests: Virtual currency or items forfeited due to voluntary account closure, self-exclusion, or account termination for policy violations.
• Third-Party Payment Processing Fees: Any fees charged by payment processors, banks, or financial institutions associated with your purchase transaction.

4. How to Submit a Refund Request

To submit a formal refund request, please contact our support team at support@mentalhealthchecks.com and include the following required information:

• Your complete full name and registered account email address
• Transaction ID, order number, or payment confirmation reference
• Proof of purchase documentation (receipt, confirmation email, payment statement)
• A detailed, clear description of the specific issue or problem
• Date and time of the transaction in question
• Any supporting evidence including screenshots, error messages, or relevant documentation
• Explanation of why you believe a refund is warranted based on our eligibility criteria

Incomplete requests may delay processing. Please provide all requested information to expedite review.

5. Refund Processing and Timeline

Once we receive your complete refund request with all required documentation, our team will conduct a thorough review and investigation. You can expect an initial response within 3-5 business days. If your refund request is approved following our investigation, the refund will be issued to the original payment method used for the purchase whenever technically possible. Processing times vary depending on your payment provider, financial institution, and payment method, but typically range from 5-10 business days after approval. Please note that we cannot control or expedite processing times imposed by external payment processors or banks. You will receive email confirmation once your refund has been processed from our end.

6. Disputed Charges and Chargebacks

We strongly encourage you to contact our support team directly before initiating any chargeback or payment dispute through your financial institution. Most issues can be resolved quickly and amicably through direct communication. Initiating a chargeback without first contacting us may result in immediate account suspension pending investigation. Accounts with confirmed fraudulent chargeback activity may face permanent termination and restriction from platform access. We reserve the right to pursue recovery of costs associated with fraudulent disputes.

7. Special Circumstances and Exceptions

In rare and exceptional circumstances not covered by this policy, we may, at our sole discretion, consider refund requests on a case-by-case basis. Such considerations are entirely discretionary and do not establish precedent or obligation for future requests. Decisions made regarding exceptional circumstances are final and binding.

8. Policy Modifications

mentalhealthchecks reserves the right to modify, update, or amend this Refund Policy at any time without prior notice to reflect changes in our operational practices, legal requirements, or business circumstances. All policy updates will be posted on this page with a revised date. Your continued use of our platform following policy changes constitutes acceptance of the modified terms. We encourage you to review this policy periodically to stay informed of current terms.

9. Consumer Rights and Local Laws

This policy operates in conjunction with applicable consumer protection laws in your jurisdiction. Nothing in this policy is intended to limit or exclude any statutory rights you may have under local, regional, or national consumer protection legislation. If you believe your consumer rights have been violated, you may contact appropriate consumer protection authorities in your area.

10. Contact Our Support Team

Questions about our Refund Policy? Need assistance with a purchase issue? Our dedicated support team is here to help:

Email: support@mentalhealthchecks.com
Refund Inquiries: billing@mentalhealthchecks.com

We strive to address all inquiries promptly and professionally. Our support team is available to assist you with any concerns.