Privacy Policy

Our Privacy Commitment

At mentalhealthchecks (mentalhealthchecks.com), we place the highest priority on protecting your personal information and respecting your privacy rights. This comprehensive policy explains our data collection practices, usage procedures, and the protective measures we implement when you access our platform and services.

1. Information Collection Practices

We collect various types of information to provide and improve our services:

• Personal Information You Provide: Data you voluntarily submit including name, email address, phone number, and other contact details when registering, contacting support, or using platform features.
• Automatically Collected Technical Data: Information gathered automatically such as IP address, browser type and version, device identifiers, operating system, referring URLs, and platform usage patterns through cookies and similar technologies.
• Third-Party Source Information: Data received from external service providers, analytics tools, payment processors, or social media platforms where applicable and with appropriate authorization.
• Gameplay and Activity Data: Information about your platform interactions, game preferences, session duration, feature usage, and virtual currency transactions.

2. How We Use Collected Information

Your information serves multiple important purposes:

• Provide, maintain, and improve platform functionality and member services
• Process and respond to inquiries, support requests, and feedback submissions
• Personalize and enhance your overall platform experience
• Analyze usage patterns to optimize performance, security, and user satisfaction
• Comply with legal obligations, enforce platform policies, and protect rights
• Communicate important updates, security alerts, and service notifications
• With explicit consent, send promotional materials, special offers, and marketing communications
• Prevent fraud, abuse, and unauthorized platform access

3. Information Sharing and Disclosure

We maintain strict data sharing policies. Your information may be shared only in these specific circumstances:

• Service Providers: Trusted third-party providers who assist with hosting, analytics, email delivery, payment processing, and other operational services under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, legal process, or governmental request to comply with legal obligations or protect rights and safety.
• Business Transfers: In connection with mergers, acquisitions, asset sales, or business transfers, with appropriate safeguards ensuring continued privacy protection.
• Consent-Based Sharing: When you explicitly authorize information sharing with third parties for specific purposes.

We never sell your personal information to third parties for their marketing purposes.

4. Data Protection and Security Measures

We implement comprehensive technical and organizational security measures to protect your data including 256-bit SSL encryption, secure data storage systems, access controls, regular security audits, and employee training programs. While we employ industry-leading protection methods, please understand that no transmission method or electronic storage system can guarantee absolute security. We continuously monitor and update our security practices to address emerging threats.

5. Your Privacy Rights

Depending on your location, you may have specific privacy rights including:

• Access Rights: Request copies of personal information we hold about you
• Correction Rights: Request correction of inaccurate or incomplete personal data
• Deletion Rights: Request deletion of your personal information (subject to legal obligations)
• Processing Restriction: Request limitation on how we process your data
• Data Portability: Receive your personal data in a structured, commonly used format
• Objection Rights: Object to certain types of data processing
• Consent Withdrawal: Withdraw previously given consent at any time

To exercise these rights, contact our privacy team at privacy@mentalhealthchecks.com. We will respond to legitimate requests within required timeframes.

6. Cookie Usage and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance platform functionality and analyze usage patterns. For comprehensive information about our cookie practices, please review our dedicated Cookie Policy. You can manage cookie preferences through your browser settings.

7. Third-Party Websites and Services

Our platform may contain links to external websites, services, or content not operated by mentalhealthchecks. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy Protection

mentalhealthchecks is exclusively intended for adults 18 years of age and older. We do not knowingly collect, maintain, or process personal information from individuals under 18. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete such information. Parents or guardians who believe we may have collected information from a minor should contact us immediately at privacy@mentalhealthchecks.com.

9. Data Retention Practices

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements. When information is no longer needed, we securely delete or anonymize it according to industry standards.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses and other legally recognized transfer mechanisms to protect your information.

11. Policy Updates and Modifications

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. All updates will be posted on this page with a revised date. Material changes will be communicated through email or prominent platform notice. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Our Privacy Team

Questions, concerns, or requests regarding this Privacy Policy or our data practices? Contact our dedicated privacy team:

Email: privacy@mentalhealthchecks.com
General Support: support@mentalhealthchecks.com

We are committed to addressing your privacy concerns promptly and transparently.